Just like the rest of the world, the Crawford & O’Brien team is closely monitoring the COVID-19 situation here in the United States and abroad. We would like to take this opportunity to offer some thoughts and guidance on how we are moving forward and what we are recommending for our clients.
First, we want you to know that Crawford & O’Brien is running at full capacity. As many employers around the country are just beginning to allow their team members to work from home, we are fortunate that our team has been working virtually all along! We will continue to monitor all ongoing marketing initiatives and ensure that we are making any and all necessary adjustments to maintain positive campaign results.
Second, it’s important to remember that during times like this, you need to stay connected to your clients and patients. They need to feel reassured that you are still there for them and available to serve their needs. Use this time to reach out with your plan for handling operations and educating them on any industry-specific knowledge that may be helpful. Show them you are committed to their care and are not taking a timeout.
And finally, please know that we understand this is a stressful time and there is a lot of uncertainty. It appears that the only ones immune to the situation are toilet paper manufacturers. Ha! However, we want to encourage you to stay the course. We hope and anticipate that we will all look back on this time as a blip on the radar to be learned from as we continue to move toward a global economy. Remember the importance of maintaining marketing momentum against your competitors so that when the dust settles and things inevitably return to the status quo, you are the winner who comes out on top. The best way to succeed as a business is to keep your pipeline full. Crawford & O’Brien is committed to our clients and their success and longevity.